Introduction
Purpose of the Guide: Help customers troubleshoot basic problems and save time troubleshooting by themselves.
Scope of Troubleshooting: problems booting, constantly rebooting devices etc…
Pre-Troubleshooting Checklist
Ensure that you have all necessary tools and information.
Verify that the system is set up correctly.
Make sure there is a backup of any important data.
Common Issues and Solutions
Issue 1: Constant reboots
Symptoms:
Device is able to get to BIOS, but when the OS is about to boot, the device always reboots.
Possible Causes:
Power supply is too weak and cannot supply the amperage needed for the Bedrock to boot.
Steps to Resolve:
Change to a more powerful power supply, or use the power supply provided by SolidRun.
If Issue Persists:
Please open an issue ticket on our website.