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Introduction

Purpose of the Guide: Help customers troubleshoot basic problems and save time troubleshooting by themselves.

Scope of Troubleshooting: problems booting, constantly rebooting devices etc…

Pre-Troubleshooting Checklist

  • Ensure that you have all necessary tools and information.

  • Verify that the system is set up correctly.

  • Make sure there is a backup of any important data.

Common Issues and Solutions

Issue 1: Constant reboots

Symptoms:

  • Device is able to get to BIOS, but when the OS is about to boot, the device always reboots.

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  • Change to a more powerful power supply, or use the power supply provided by SolidRun.

Contact and Support

If any issues Persist you can always reach out to in our support channels.

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